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At The Jade Boutique, we value transparency, reliability, and clear communication, and our shipping policies are designed to ensure your order arrives safely and on time. All orders are processed within 2–3 business days, with weekend and holiday orders beginning processing the next business day, and you will receive a confirmation email once your order has shipped. We ship using USPS Ground Advantage through Pirate Ship, a dependable and cost‑effective service that includes tracking on all packages, estimated delivery within 2–5 business days, and built‑in USPS insurance up to $100, with additional insurance available upon request. Shipping rates are calculated at checkout based on package weight, destination, and USPS pricing—we never inflate shipping costs. At this time, we ship within the United States, and customers needing international shipping may contact us directly. Once a package is in USPS possession, delivery timeframes may vary due to weather, holidays, or USPS delays, and while we cannot guarantee exact delivery dates, we will always assist you in monitoring your shipment. If your package is lost, delayed, or marked delivered but missing, please check with neighbors or your leasing office, contact USPS with your tracking number, and email us at hello@shopthejadeboutique.com so we can help you file a claim if needed. If your order arrives damaged, email us within 48 hours with photos so we can assist with a USPS claim and arrange a replacement when applicable. Please double‑check your shipping address before submitting your order, as The Jade Boutique is not responsible for misdelivered packages due to incorrect addresses; if a package is returned to us, we can reship it, but additional postage will be required. Orders cannot be changed or canceled once processing has begun, though we will do our best to assist if you contact us immediately. We encourage you to ask any questions—transparency is part of our brand—and we are always here to help with shipping costs, delivery times, USPS Ground Advantage details, insurance, packaging, or order status at hello@shopthejadeboutique.com

Due to increased USPS volume during the holiday season, some packages may take up to 10 business days to arrive, depending on your location. While most orders still arrive within the standard USPS Ground Advantage timeframe, delays are possible and outside of our control.